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Grand Hotel Eden

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Indoor pool, pool umbrellas, sun loungers
Meeting facility
Frette Italian sheets, premium bedding, minibar, in-room safe
Frette Italian sheets, premium bedding, minibar, in-room safe
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Gym
  • Bar
  • Hot Tub
  • Room service
  • 24/7 front desk

Room options

Available filters for rooms
Showing 10 of 10 rooms

Deluxe Double or Twin Room, Lake View

Highlights

Balcony
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Frette Italian linens
Premium bedding
Bidet
  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Deluxe Double or Twin Room, Lake View

Highlights

Balcony
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Frette Italian linens
Premium bedding
Bidet
  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Deluxe Single Room, Lake View

Highlights

Balcony
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Frette Italian linens
Premium bedding
Bidet
  • 30 sq m
  • Lake view
  • Sleeps 1
  • 1 Twin Bed

Superior Single Room, Partial Lake View

Highlights

Balcony
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Frette Italian linens
Premium bedding
Bidet
  • 30 sq m
  • Partial lake view
  • Sleeps 1
  • 1 Twin Bed

Superior Single Room, Partial Lake View

Highlights

Balcony
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Frette Italian linens
Premium bedding
Bidet
  • 30 sq m
  • Partial lake view
  • Sleeps 1
  • 1 Twin Bed

Deluxe Single Room, Lake View

Highlights

Balcony
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Frette Italian linens
Premium bedding
Bidet
  • 30 sq m
  • Lake view
  • Sleeps 4
  • 1 Twin Bed

Junior Suite, Lake View

Highlights

Balcony
Separate sitting area
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Frette Italian linens
Sofa bed
Blackout drapes/curtains
  • 40 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Junior Suite, Lake View

Highlights

Balcony
Separate sitting area
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Frette Italian linens
Sofa bed
Blackout drapes/curtains
  • 40 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Superior Double or Twin Room, Partial Lake View

Highlights

Balcony
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Frette Italian linens
Premium bedding
Bidet
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Superior Double or Twin Room, Partial Lake View

Highlights

Balcony
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Frette Italian linens
Premium bedding
Bidet
  • 30 sq m
  • Partial lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

About the neighborhood

Map
RIVA PARADISO,1, LUGANO, LUG, 6900

What's nearby

  • Via Nassa - 14 min walk - 1.2 km
  • LAC Lugano Arte e Cultura - 14 min walk - 1.2 km
  • Palazzo dei Congressi - 3 min drive - 2.5 km
  • Lake Lugano - 3 min drive - 3.5 km
  • Funicolare Monte Brè - Cassarate Station - 5 min drive - 3.5 km

Getting around

  • Lugano-Paradiso - 5 min walk
  • Lugano Funicular Station - 7 min drive
  • Lugano (LUG-Agno) - 14 min drive

Restaurants

  • ‪I Due Sud - ‬5 min walk
  • ‪OK-Bar - ‬11 min walk
  • ‪Ristorante Pizzeria Tivoli - ‬1 min walk
  • ‪Ristorante Beirut - ‬2 min walk
  • ‪Al Faro - ‬6 min walk

About this property

Grand Hotel Eden

Luxury hotel near Lake Lugano
You can look forward to a free breakfast buffet, a free roundtrip airport shuttle, and an adjacent golf course at Grand Hotel Eden. Active travelers can enjoy Pilates at this hotel. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage, a body scrub, or a body treatment. The on-site restaurant, Oasis, offers breakfast, lunch, dinner, and al fresco dining. Yoga classes are offered at the health club; the property also has a rooftop terrace, a garden, and dry cleaning/laundry services. In addition to car rentals on site and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool and outdoor pool access nearby, with sun loungers and pool umbrellas
  • Free self parking, plus valet parking (surcharge)
  • Free train station pick-up, free bicycle rentals, and express check-in
  • A computer station, a 24-hour front desk, and concierge services
Room features
All 115 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like late night room service and free WiFi.
More amenities include:
  • Frette Italian sheets, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Designer toiletries, bidets, and shower/tub combinations
  • Flat-screen TVs with premium channels
  • Balconies and phones

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free roundtrip airport shuttle on request
  • Free train station pick-up shuttle
  • Free self parking on site
  • Valet parking on site (CHF 25 per night)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Oasis
  • Zattera

Things to do

  • 18-hole adjacent golf course
  • Free bicycle rentals
  • Health club
  • Hot tub
  • Indoor pool
  • Outdoor pool (guest access)
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Access to nearby outdoor pool
  • Babysitting
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (3,444 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • Elevator

More

  • 2 buildings
  • 6 floors
  • Built in 1870

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Shower/bathtub combination

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Express check-in available
Minimum check-in age: 18

Special check-in instructions

This property offers transfers from the airport and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between January 1 and March 6.

Access methods

Staffed front desk

Pets

Pets allowed
Welcoming dogs only
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 80 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: CHF 25 per night
  • Rollaway bed fee: CHF 80 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Eden Grand Hotel
Grand Eden
Grand Eden Hotel
Grand Eden Paradiso
Grand Hotel Eden
Grand Hotel Eden Paradiso
Hotel Grand Eden
Grand Hotel Lugano
Grand Hotel Eden LUGANO
Grand Eden LUGANO
Grand Hotel Eden Hotel
Grand Hotel Eden LUGANO
Grand Hotel Eden Hotel LUGANO

Frequently asked questions

Does Grand Hotel Eden have a pool?

Yes, this property has an indoor pool and outdoor pool access.

Is Grand Hotel Eden pet-friendly?

Yes, dogs are allowed at this property.

How much is parking at Grand Hotel Eden?

Self parking is free at this property.

Does Grand Hotel Eden provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Grand Hotel Eden located?

Located in the heart of Paradiso, this luxury hotel is 0.4 mi (0.6 km) from Art Museum Lugano and 1.6 mi (2.6 km) from Lake Lugano. Giancarlo and Danna Olgiati Collection and MASILugano Museum of Art of Italian Switzerland are also within 15 minutes. Lugano-Paradiso is 5 minutes by foot and Lugano Funicular Station is 24 minutes.

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Grand Hotel Eden Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 52 out of 149 reviews
Rating 8 - Good. 63 out of 149 reviews
Rating 6 - Okay. 21 out of 149 reviews
Rating 4 - Poor. 8 out of 149 reviews
Rating 2 - Terrible. 5 out of 149 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Raoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bästa läge med hänförande utsikt

Lugano/Paradisos bästa läge med en hänförande utsikt. Smakfull inredning av rummet. Det var dock något år sedan senaste renovering. De tog hand om bilen och parkerade den i säkert garage, så att vi kunde lämna det bagage vi inte behövde i bilen. Vi trivdes mycket bra.
Stayed 1 night in Sep 2017

8/10 Good

Ulrike, Ratingen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Für ein Fünfsternehotel ganz ordentlich

angenehm
Stayed 4 nights in Sep 2017

8/10 Good

Hans

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

richard, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best location on the lake in Lugano

A lovely hotel but great staff and location. good facilities and great view from our bedroom.
Stayed 5 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel near lake lugano

Great experience, staff is very friendly and accommodating. Centered very close to lake lugano and san salvatore. The only drawback was old air conditioning which was not enough during day time. Would love to stay here again in future.
Stayed 2 nights in Jul 2017

8/10 Good

michael d

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Great view, expensive and won't return...

Lugano is a very beautiful town. The Hotel Hotel Eden is a bit a tired - the star rating is not really warranted and not not really worth the cost. Most of the staff were very polite and accommodating, though I was extremely disappointed that the evening duty manager for reception would not provide a complementary bottle of water and requested a $10 CHF payment, which I refused. I found his behavior very unprofessional.
Stayed 2 nights in Jul 2017

2/10 Terrible

Hassan, Cleveland, Ohio, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 Star hotel with rude staff

We had two rooms and all comments apply to both rooms so this was not an exception! Hotel appears as if it is in a timewarp with no evidence of renovation other than the bathrooms since the 1980s with clearly visible signs of deterioration on the outside and inside. Air Conditioning does not work! Ants on bathroom floors, hard mattresses and hard pillows. bar is a ghost town and not even staffed. Dinner staff rushed us through pricy dinner because we went to dinner at 10:15 even though the front desk told us upon arrival that the restaurant is open to receive guests until 10:30. Buffet beakfast was also rushed when we arrived at 10:15 and does not include omelettes. Upon checkout, front desk staff added taxes and more than 70 CHF in movie charges we did not incur. Would not believe that my taxes are supposed to be included and had to show my Expedia receipt to remove the taxes. Also refused to remove the movies and accused me of dishonesty in front of my children until I proved per their delapidated TV system records that the movie charges were incurred 45 mins prior to my check in time which made me wonder, why were there movie charges in my room 45 mins before my check in time at 11pm? Asked for the manager but front desk staff refused to call the manager and gave me a very hesitant apology after being proven wrong. Cannot imagine why a hotel like that is rated 5 stars in Switzerland! It should never be rate above 3 stars!!! Otherwise wonderful location and view
Stayed 1 night in Jul 2017

4/10 Poor

MESHAL A A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

مستواه متوسط

الموقع ممتاز لكن الغرفة فيها نمل وحشرات ونوع فرش السرير غير جيد وغير مريح ودورة المياه الشور ضعيف، أما الافطار ليس جيد ، وبالتالي السعر لا يستحقه للأسف
Stayed 1 night in Jul 2017

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

2/10 Terrible

Vikash

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid..AC non functional

Air conditioning was not working in the room. Staff was non-cooperative.. No service team / mechanical / technical staff was present. Had to haggle with the Front Office to change the room on a different floor although same result - non functional AC.. Hotel did not even have fans as backup
Stayed 1 night in Jun 2017

4/10 Poor

Jose, Puerto Rico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

outdated

Hotel is outdated. Found spiders in my room. The staff was not very helpful. Not worth the price.
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chambre côté lac magnifique

Hôtel très bien situé au bord du lac avec un très joli balcon sur le lac à 15 min de marche du centre Attention demander les chambres côtés lac, les autres chambres ont une vue sur la route!
Stayed 1 night in Jun 2017

2/10 Terrible

Paras Jain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worat experience of my life!!!!!!!

Pathetic experience. Staff very very rude. Charged me a hefty amount without notice for not leaving the room clean. No air conditioner in room. Staff kept on lying that they would switch it on next morning. Overall a must no-no for me and my family.

6/10 Okay

hiroshi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
古くホテル内移動しにくい

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Daniella

Liked: Cleanliness, staff & service
The service was fantastic. The view from the balconies was beautiful. But the the beds and rooms need updating. The hairdryer was weak and the room smelled musty.

8/10 Good

Verified traveler

Kurzurlaub

Kurzurlaub. Unbequeme Betten für zwei Nächte jedoch ok

8/10 Good

Tanja

Liked: Cleanliness, staff & service, room comfort

Hotel mit super Lage

Das Hotel ist sehr schön gelegen, das Personal freundlich und zuvorkommend. Eine grosse Enttäuschung war der Spa. An einem Abend wurde im Pool ein Schwimmkurs für Kinder durchgeführt. Von Ruhe und Erholung somit keine Spur. Zudem standen für das gesamte Hotel nur ca. 10 Liegestühle zur Verfügung. Der Hamam ist einfach ein Dampfkabine und die zwei Saunas sind eher klein. Aber was eigentlich fast unvorstellbar ist, ist dass die Sauna mit dem Nacktbereich nicht abgetrennt ist. Jeder der zum Pool geht, oder an der Rezeption wartet, hat freien Blick zur Sauna. Das ist sehr unangenehm, wenn man nackt aus der Sauna kommt.

8/10 Good

ibrahim

Liked: Staff & service
Disliked: Cleanliness

جميل وذو اطلالة رائعة للغرف المطلة على البحيرة

جيدة

8/10 Good

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ممتازة جدا

8/10 Good

Marco, Zürich

Liked: Cleanliness, property conditions & facilities, room comfort

Traumlage und preiswert

Das Hotel tront an der Promenade von Lugano über allem. Die Einrichtung erinnert an malerische Zeiten der 90er-Jahre, vermag aber noch immer zu überzeugen. Frühstück, Sauberkeit etc. alles einwandfrei, Lage wie erwähnt einmalig, wobei man schauen sollte, dass man ein Zimmer im Hauptgebäude mit voller Seesicht erhält. Ein einziger Kritikpunkt: Der Fokus des Hotels liegt auf Gästen aus dem mittleren Osten. Das ist aufgrund des Wachstums dieses Kundensegments verständlich. Allerdings sollte darauf geachtet werden, dass diese Gäste keine pausenlose Besserbehandlung erhalten, nur weil sie anspruchsvoller auftreten. Bspw. bei der Platzwahl beim Frühstück wurden wir im Gegensatz zu arabischen Gästen nicht danach gefragt, ob wir draussen Platz nehmen möchten. Eines dieser Details, die man leider nicht vergisst. Kurz: Unbedingt besuchen, aber schauen, dass man ebenfalls voll zum Zuge kommt. :-)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful hotel and great location! Food was also very good!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort