I had booked this hotel for my parents and booked it through Hotel.com. Though the hotel is nice and my parents loved it, they were not happy with the check-in process. Though they have paid for the hotel through hotel.com, the staff at check-in told them it has not and made them pay again. Fortunately, they realized their mistake in an hour and corrected it. But the overall discomfort to the guests due to processes at hotel's end was avoidable. If you charge hefty sum ,make sure you give a...
I had booked this hotel for my parents and booked it through Hotel.com. Though the hotel is nice and my parents loved it, they were not happy with the check-in process. Though they have paid for the hotel through hotel.com, the staff at check-in told them it has not and made them pay again. Fortunately, they realized their mistake in an hour and corrected it. But the overall discomfort to the guests due to processes at hotel's end was avoidable. If you charge hefty sum ,make sure you give a...