"Customer service was truly lacking. Entitled staff not helpful at unfortunately. Beautiful hotel."

"clean room"

"Nice hotel right in the heart of Fisherman's Wharf which was nice. There is a pool which was nice to have after walking around all day. Parking is expensive on site but there really was not a lot of options so you just have to expect it. We were originally placed in a room on the first floor which as awful. There was a homeless person sleeping outside our room near our window and there was a dog barking non-stop in the room next to us. We requested a move to another room which they...