"I rarely leave negative reviews, but this stay was genuinely disappointing. The property looked nothing like the photos online — it felt more like a rundown motel than a star-rated hotel. The room was in poor condition: chipped and worn furniture, visible stains on the lamps and sofa, and even signs of leaks in the ceiling. It didn’t feel clean or well-maintained, which made it really uncomfortable to stay. The bathroom layout was also extremely impractical — the toilet was squeezed right...

"Well before we arrived we got a text claiming there are smoke/vape monitors in all the rooms, but they didn’t violate any privacy laws which gives you the impression they have cameras in the room. When we arrived the couple next to us was arguing with the front desk agent about the $500 charge they were given for smoking in the room, even though they claimed they had not smoked in the room. The front desk agent looked annoyed we were there and was about as welcoming as a sandpaper toothbrush. We...

"the staff was really nice "

"The hotel is clean, and the staff is helpful. However, the room was uncomfortable because the AC and refrigerator were too loud."

"No complaints whatsoever."

"The room was fresh and clean newly updated 👌. The front desk agent was extremely helpful and gave us good tips. "

"Staff here are super friendly and welcoming. Definitely have that aloha spirit! The hotel is at the perfect location, literally across the street from the international market place…walking distance to great shops, food, and the beach! The hotel lobby was small and dimly lit, but there is a restaurant and bar on the property. The rooms were standard. Nothing too special, but got the job done. There were also inconsistencies. For example, we had connecting rooms and one had a bidet in the...

"Stayed on April 12th in an ocean view room at Kaimana Beach Hotel. The room itself was beautiful, with breathtaking views of the ocean, park, and surrounding mountains. I originally booked a park view room but requested an upgrade to the main hotel, as the “annex” building did not feel safe due to people hanging around the entrance. The staff accommodated the change, but I did pay for the upgrade. Unfortunately, my experience took a serious turn. The air conditioner unit in the room leaked...