"I booked a standard double - on arrival I was given a room key for a top foor room. There is no lift and the stairs are steep. The room was terrible - every surface was sticky, the bed ancient and I felt disgusting just being in there. After checking Expedia it stated they still had 3 deluxe rooms available so I went to ask at reception if i could upgrade. Suddenly nobody spoke English anymore and I had to communicate in my broken French. The lady first insisted she had no other rooms available...
"I booked a standard double - on arrival I was given a room key for a top foor room. There is no lift and the stairs are steep. The room was terrible - every surface was sticky, the bed ancient and I felt disgusting just being in there. After checking Expedia it stated they still had 3 deluxe rooms available so I went to ask at reception if i could upgrade. Suddenly nobody spoke English anymore and I had to communicate in my broken French. The lady first insisted she had no other rooms available...
Peggy