Find hotels near Out of Order, London from SAR 238

"need more staffs during peak season at breakfast time"

"Shops very convenient "

"Clean room staff very helpful "

"The room and bathroom were clean, comfortable, and beautifully decorated. I appreciated having both a Nespresso machine and an electric kettle provided in the room. The breakfast, which is extra, is delicious. The hotel's location, within easy walking distance of Richmond Green, Kew Gardens, and the Tube, was excellent. Those with heavy luggage should be prepared that some rooms are a half-flight of stairs above the elevator."

"Our stay was extremely disappointing due to multiple issues and poor customer service. We were given a room with a phone that wasn’t working, which became a serious problem when my son got locked in the bathroom. As the phone was unusable, my daughter had to go all the way to reception to ask for help. In the end, I had to use a nail file myself to unlock the door, which was stressful and unacceptable. We were already rushing, as we were only informed at check-in that children are not allowed in the pool after 6pm. This added unnecessary pressure to our stay. When I reported the phone issue, the staff member simply offered to fix it and said there were no alternative rooms available for us. Someone came to “fix” the phone, but later we discovered the wake-up alarm had been left on. We were woken up at 5:45am, which was extremely frustrating. Whether intentional or not, this should have been checked before our arrival. I reported the issue again in the morning, but the phone still wasn’t working properly. The room itself was also too small and uncomfortably hot. What was most disappointing was the lack of care from staff…apologies were offered, our messages were ignored, no solution was provided, and no refund was considered. We felt completely dismissed and poorly treated throughout our stay."

"I love being by Kensington Palace and the hotel is nice with good restaurants "

"Try stay went well, the room had basic needs, wich had charging station or at least a usbc charger but otherwise all was great"

"Our stay at the Chelsea Harbor Hotel was absolutely exceptional from start to finish. The level of service truly stood out—every member of the staff was warm, attentive, and genuinely committed to making our experience memorable. From the moment we arrived, we felt welcomed and well taken care of. The food was another highlight. Whether it was breakfast, drinks, or a full meal, everything was beautifully presented and packed with flavor. The quality and attention to detail made dining at the hotel something we looked forward to each day. The amenities elevated the experience even further. The spacious rooms, stunning waterfront views, and peaceful atmosphere created the perfect balance of luxury and relaxation. The spa and fitness facilities were top-notch, offering a great way to unwind after a day exploring the city. Overall, the Chelsea Harbor Hotel delivers on every level—service, food, and amenities all exceeded expectations. We would absolutely stay here again and highly recommend it to anyone looking for a refined and comfortable London experience."

"The hotel was in a great location and had an amazing staff. The only real downfalls were the fact that the bed and pillows were extremely stiff/hard, and also that you could see directly thru the glass door that leads to the toilet. "