Find all hotels by ECM in Otsu

"Never had an in-room purified water filter before. Great game changer for sustainability since we no longer had to stop at convenience stores to buy bottled water! We paid for the buffet one morning and found samples of almost all the breads from the bakery which my husband greatly enjoyed. We also borrowed hotel bikes and the front desk staff suggested a biking route along the river which was one of our favorite activities."

"Staff was very helpful friendly. "

"Useful free bus shuttle to station. Staff very courteous. Handy for station but perhaps a little too far from downtown Kyoto. Didn’t use pool as there was a substantial charge per person per session. Would have expected guest use for free. "

"Had a great experience"

"Great place. Easy to get around the city from the hotel. 1st class service a throw back to the grand hotels of the past."

"This hotel is huge, and a nightmare because of all the tourist groups and their million suitcases that crowd the lobby. There are warning about "congestion at breakfast", so i had my coffee somewhere else .. The location was not very convenient, it's only good if your train arrives on that side of the station. Otherwise it is a long long walk just to get to any bus or subway. The staff was incredibly helpful and did the best they could given the horrifying tour groups crowd. Rooms are small but ok. No public baths. It is a 3 star hotel, not 4"

"Wonderful staff , delicious breakfast ,great snack area , and good work out room! "

"A wonderful hotel. I wish we had stayed at this chain throughout other stops on our trip. The onsen, free laundry, and food contribute to the overall genuine experience."

"We loved our stay. Our room was high in the sky with the most wonderful views across the lake. The staff were kind, friendly and very courteous. The shuttle bus to and from the hotel to Otsu station was really handy and only a 10 minute drive. We didn’t coordinate our stay well enough to be there on a Saturday to take part in the parkrun around the lake which was a shame as the start was just outside the door. Restaurants and supermarkets nearby too. Will definitely stay again."