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"Property is dilapidated "

"I booked a Classic room and was presented with a dark, dirty room with tattered pillowcases, tired bedding, a distinctly broken bedside telephone, a lighting fixture hanging by its electrical cord above the bed, and a generally depressing ambiance. I complained and was upgraded to the Diamond Suite which was marginally better but came with a broken tv remote control and no bathroom towels. Limited tv channels (no news channels whatsoever) Breakfast was basic: an egg sandwich and tea/coffee. As...