Verified
6/10 Okay
Dr. Michael J.
15 March 2026
Liked: Property conditions & facilities
This hotel is part of a bigger business of running a large public spa , called Spa World, visited by many locals. Understanding that then you’d understand the particular way the hotel asks of its customers, such as checking your shoes upon arrival and walking around in your bare feet until you leave the hotel. Our room is in the annex building and walking around without shoes in March’s cold weather is odd, especially when the bridge connecting the two buildings is basically outdoors. There is no telephone line in the room so when we needed something we had to walk all the way to the front desk in the main building to request it and then a staff member would walk with us back to our room to take a look at the problem. The business model is to apply Japanese efficiency to cost cutting, not customer service. Everything is DIY. We don’t mind that in general, but…
They charge extras for using the spa , which attract a lot of local young people. The property is near the city zoo so there are a lot of young families with kids using the facilities of the hotel. Expect the staff not being able to communicate in English and using quite a bit of Google Translate in interacting with them. I enjoyed going to the spa area but it would have been a much better experience if they apply some of their Japanese efficiency to customer service , not just cost cutting. I felt like paying a Hilton price but getting a Travel Lodge motel service ( hay but the motel is connected to the Spa World).
Dr. Michael J.
Stayed 2 nights in Mar 2026
