I want to start by saying our stay overall at Windsor Hills, was wonderful. We had 2 familys of 6, each with 4 kids 10 and under. The community pool was our go-to each day and was well heated. The water slides and splash pad are FREEZING. They do not heat the kiddie areas.
Ben was extremely easy to get ahold of whenever we needed him, which seemed to be quite frequently. We paid to heat the pool and hottub and had many issues getting it going. It was a cooler week, but we paid for a full week of heat and weren't able to use the pool at the house until day 3.
We struggled with our grill rental as well. We booked directly through the company Ben had recommended to cut out the middle man, and they lost our reservation. Luckily Ben was super helpful and called the company directly as our calls were ignored. I would highly recommend just booking directly through Ben if you plan to rent a grill.
The house itself was perfect for our families. We had 2 master bedrooms and enough bedrooms for each of the kids.
We also had no electricity in the master bedroom for 2 nights, which meant no tv, phone charging and brushing our teeth in the dark. Ben did send out an electrician to fix the issue, but we had to be at the property to let him in, which was a tad frustrating.
None of the manuals at the house are up-to date (wi fi passwords, etc. We had a great week, but some necessary updates to the property would make communication a lot less necessary.