"Clean room friendly staff couldn’t ask for a better stay"

"There was nothing good about this stay. There was black mold in the shower. When I told the front desk, the young man attempted to help and called the manager who was not there. He said it was caulk, it was not. They offered me another room that was a downgrade at the same price, I declined and had to find another hotel room at 9:00p.m. Nothing but excuses and not even an apology. When I requested a refund it was initially denied until I sent the photos to the hotel manager and Expedia. I won’t...

"Great stop for the night"

"I cancel my reservation with no refund from Expedia, at checking I was assigned to a room that was dirty, the bed looked very undone the bed looked old and like it was sinking in the middle, at the bathroom area seemed like someone threw up and wasn’t cleaned. I was checked into a different room afterwards, the bathroom and counters have bloodstains, carpet not vacuumed. They was a chair on room that was torn and dirty. At that point I decided I did not wanted to stay in a hotel like that with...