10/10 Excellent
Rambod, Ottawa
Traveled with partner
4 October 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for one night only, because of a flight early morning the next day.
1. Before getting there, the staff were both responsive and very helpful.
2. Even before we got our room, the staff were amazingly accommodating for luggage storage.
3. The room was spacious and clean. The bathroom is new and very clean. I very much like the bidet. :)
4. We were leaving early morning the next day - before the breakfast times - and the hotel staff were exceptionally accommodating. I expected just a fruit or a yoghurt, we got freshly-made chocolate croissants and cappuccinos, even as the morning room staff were busy preparing for the first serving. Really exceptional service - I can't thank the morning staff enough.
5. But. That exceptional service was marred by the reception staff *on that specific morning*. We had asked for a taxi for 6:40 am. While at breakfast, we got a call saying that the taxi was there (this is 6:30). We rushed down, only to be told by the night receptionist that the taxi had left. I said but we ordered it for 6:40 - he told me it was 6:20 and it was impossible to get a cab. He was not just unhelpful, but positively dismissive and aggressive *and given that we had a flight* he made the already stressful situation even more stressful. We managed to arrange an uber and got to the airport on time, but it did put a damper on our hotel experience.
I will not give a lower rating because of that last experience - these things happen - but the hotel should know.
Rambod
Stayed 1 night in Sep 2025