"I booked this hotel because the website stated the pool was open May through September. When I arrived that evening with 2 excited kids, we were told the pool did not open until the END of May. I am certain guests would like to know when this amenity is and is not available before booking."

"When my mom and I first got there there was no one at the desk and there was another couple waiting to be helped. The guy didn’t come out from the back room for 10 min. After he helped the couple, I gave him my ID and credit card I reserved the room with and was told he couldn’t accept my card because the last blame didn’t match what was on my ID. When I told him I have never had an issue with other hotels accepting my card, he got very loud and rude and said he could cancel my reservation and...