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"staff were polite, friendly and made us feel at home! special thanks to dining staff Shinya san who was attentive and friendly especially to young children, and also for accommodating our request to dine earlier. he even folded crane origami for us! we really appreciate his thoughtfulness, thank you so"

"The staff were amazing, so kind and friendly. We loved the onsen and the beautiful breakfast "

"Well situated to train, many stores, lots of restaurants, great breakfast, clean rooms, great staffs. "

"Hot spring"

"Proximity to Gala Ski Hill, friendly staff"

"I locked my self out to my room and the stuff didn’t have a copy of the key . "

"I overslept on the day of check out and passed check out time about 10 min. Meantime received 3 phone calls from the front to reminded me. As I approached the front desk and apologized, the front desk clerk appeared to be unhappy with me with very little words. I was waiting for my sister to pick me up and the same clerk welcomed the other guest with totally different attitude. Understanding that I was late for checking out but I believe that the professional approach must be maintained in the hospitality industry regardless of the situation. This hotel’s check out time is 10am whereas other hotels I’ve stayed are 11am. If I didn’t feel this way, the review would have been 5 stars. "

"Excellent front desk staff. 2 of the 3 people who I met while I was there spoke English. All were very pleasant."

"Found bugs in the rooms. Also the stairs of the front door were too high."