"I booked my stay on expedia.com well in advance. On the day of my travel, I hit construction traffic in Texas and Louisiana and knew that I would get in late. I called the property and informed the front desk of my late arrival, offered to go ahead and secure my room with a credit card for the night and was told by the staff it was not necessary. However, I arrived at 3:10 in the morning due to severe traffic, congestion, resulting from the ongoing construction on highway I 10 when I arrived at...

"Everything is fine except the policy for deposit. If you stay over you must start over. They cannot transfer deposit from day to next day an must return your deposit then start over. If you are unfamiliar with this stupidity (this is not the desk person fault) it's confusing because it is not logical it is stupid. It is to bad to see a nice property get a bad rap because of upper mismanagement."