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"Very friendly staff, too our luggage so we could explore the city, then when we came back gave us detailed institutions on everything and if we needed anything they are open 24hrs! "

"Had a great couple of days here. The reception bar with games is a real USP. Laura and Simon were brilliant and really went above and beyond for us. Great local knowledge. Rooms are comfortable, clean and while basic, had all we needed. I liked the touch of a general waste and recycling bin in the room, not something I've seen often in hotels but would like to see more of."

"Nice room, really clean. Near the end of the corridor so the room was pretty quiet. The air conditioning worked fine. All the staff we interacted with at check-in and subsequently were super polite and helpful."

"Check in was easy and very friendly."

"Rooms are nice, area is convenient, I had a change of plans for check in. Staff was very accommodating to coordinate with me."

"This is my second stay at this hotel and I will always stay here when I’m visiting Bern. It’s a lovely true 5 star property and the staff are always so welcoming. I would like to say a special thank you to Luca on reception for all his help yesterday and lovely conversation. "

"The hotel was beautiful with a great view of the lake from our room. Diner was very good and the front desk was helpful in giving us ideas for activities. The bed was very firm and uncomfortable for me but my husband didn’t mind. It was also a little stuffy in the room so we opened the windows to get some lovely cool fresh air in the morning and evening. "

"Very beautiful place and convenient and very clean "

"Really convenient location and excellent communication with the hotel manager. "