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"The hotel is beautiful and historical however there was only warm water available for showering at 9pm, water was freezing cold or luke warm. The hotel advertisement states they have a laundry service, when I asked the receptionist she advised they did not have a laundry service. We also had to ask for clean towels and the bed to be changed and room to be cleaned. The room which was the Presidential suite 316 was cold on arrival, radiators not on for the duration of our stay, there was air con unit for heating however wasn’t very effective. The porter was very helpful and an asset to the hotel, unfortunately I wouldn’t stay there again. "

"The staying here was amazing, the landlord was a very great person that helped us and guided us during all our period here. I highly recommend this place and I will for sure stay here next time I arrive in Mardin. The terrace where you can stay and have an amazing view is just great. "

"Extremely friendly and helpful family : all of them! Very stylish and comfortable rooms. It was very cold in Mardin but the room was always warm. Breakfast is very tasty and always fresh. Thank you! "

"Wonderful place, very nice professional staff. Can’t wait to come back."

"Everything was great, the guys in the hotel are amazing. Immediately responded to all our requirements. Helped with transportations, met us to/from taxi down the road and carried our bags. Recommended place to stay! "

"unfortunately, my experience was far from pleasant. Firstly, the pictures did not match the reality of the room I was given. Even there was no shampoo provided and bathroom was not tiidy and clean, which is a basic amenity one would expect. Additionally, the air-conditioning system was unreliable and did not function properly, making the room uncomfortable. Parking was a headache with limited spaces and poor management. Overall, I do not recommend staying here."

"Nice hotel to stay in Mardin, the staff in hotel are so friendly and always ready to help with nice smile and the hotel is clean, special thanks for reception staff Kemal, Aziz, Ersin and Berivan and Ayman in lobby cafe and the security name Ramadhan helped me to get the bus to the airport and the house keeping staff, this all staff who make the hotel great to stay with high quality and comfortable, i'm really appreciate for all this people and all the staff in this hotel :)"

"Great location in the old city centre"

"Mr. Veysel, property manager did excellent job during our stay. what a great welcoming, definitely it will be my favorite hotel to say when i visit to mardin. It was extremely clean, quiet and safe place to stay."