"We loved our stay here. We stayed in a room with a private onsen and a garden. Honestly, garden room is a way better choice than Fuji view since Fuji isn’t always visible. Staff was great. Food was ok- the staff also didn’t read our notes to them that we had allergies and on the first night because of this we couldn’t eat half the food. They did apologize and made up for it the last night. Our room in the outdoor shower had some mold. In the indoor shower, someone else’s hair was left in there (we know it wasn’t ours because we noticed it right as we walked in). The hotel itself smells a little fishy and weird but you get used to it. We also got a massage at the spa and it was incredible. Overall, a nice getaway from busy Tokyo."
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