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"Great"

"It’s just a really great experience staying at this hotel. They have thought of a lot of little extras from free ice cream at the reception. Welcome drinks. Someone takes you to your room and shows you around. The gardens are beautiful. The buffet was delicious. And the Onsen room was.fantastic. "

"Amazing Japanese hospitality experience I ever had. I have been to many different hotels in Japan and this is one of the best hotel I ever had. The Japanese Traditional Breakfast was outstanding as well. We will definitely come back again for special occasions. Thank you very much! "

"Beautiful property "

"Onsen was excellent and food is great. The staff were so welcoming and friendly and spoke English well. The massages offered are also a great find and great for couples. It was super convenient, as they come straight to your room. They offer taxi drop off to Odawara station so just ask. "

"Would stay again. Clean, convenient, even has breakfast."

"Excellent hotel with outstanding location, amenities and staff! The property is paired with a direct bus stop, making travel very convenient, and it offers the most breathtaking view of Mt. Fuji right across from it. The complimentary breakfast includes a wide variety of dishes, fresh fruit, desserts and even a live omelette station. The staff are exceptionally friendly, attentive, and ensure every detail of your stay is taken care of. Pro tip: book the massage services if you can — they’re well worth it. The onsen experience at the hotel is also unforgettable. Highly recommend!"

"great staff, great room, showers are a shared space"

"Amazing place by the lake with excellent views. Room was a good size with a sofa and a balcony overlooking the lake. Very peaceful, near the two gondolas and Hakone Shrine."