"Toilet was loose, tub drained slowly, and staff took two days to respond without fixing anything."

"I usually don't write reviews, but I'm doing this one to highlight really excellent service. Staff behind the counter, as well as at the breakfast bar was *exceptional*. The breakfast bar was*spotless*, and the gentleman there worked non-stop to help the guests. The staff throughout this facility was kind and super courteous. Nice to see these days!!!"