"We voluntarily gave up our room to another guest who ordered, but didn’t receive, a handicapped room. Ours happened to be, so we switched. I suspect we were then put in a room that they hadn’t finished remodeling. The hotel was fine, and the main part of our room was OK. But the showerhead was broken, the bathtub spout was stained, the overhead bathroom fan was hanging down as it might fall, there was paint where it shouldn’t be and lack of paint where there should. The elevator was out, and the...

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"I have been renting 2 rooms here every week for employees. They are charging $6/night if a room is rented from a third party such as Expedia. We will no longer use this establishment. I use Expedia to get our rooms at a discount- if I’m charged $24/room/week it defeats the purpose. "

"I am extremely disappointed with how management handled a simple billing error during our Mother's Day weekend trip to Fort Wayne. Due to a geographic mix-up, I accidentally double-booked and ended up staying at a different Best Western property in Fort Wayne for my May 8-10 trip. I believed I had cancelled this hotel through Expedia well in advance of my trip. At 5:32AM on May 10th, I contacted this hotel's front desk immediately upon noticing the issue. I had not received a call from this...

"It was a great place to stay for one night."

"Nice hotel"

"I had good experience."

"Nice updated or new hotel only down far was finding it as it’s located behind a gas station and you have to use their parking lot to access the hotel parking lot and there was no signage indicating the best western. Bed and rooms we comfortable. Breakfast was normal complimentary hotel breakfast. Never used pool, was hoping for a hot tub but there wasn’t one at this location."