"Delayed flight and no help at airport. Booked a room for my family and I. Wrong room given then moved (reluctantly) to find no linen for sons bed or an extra towel set. Spent nearly £200 to stay in a room for 4 hours. Beautiful hotel, wish we could have stayed longer. Unfortunately with the next available flight we couldn’t, we were tired, husband unwell and needed to get home, we were very much an afterthought."

"Wie immer, sehr angenehmer Aufenthalt!!! Waren spät dran mit Check-in - von daher leider keinen Parkplatz mehr bekommen zum Stromern... Ansonsten top - Saunanutzung bis 12:00 war inkl."

"the HVAC was not working and the window was missing the handle to open it, so we were trapped in an uncomfortably hot room. It was impossible to sleep. Front desk staff offered to comp breakfast as compensation. We appreciate the free breakfast but it was not enough compensation for the lack of proper rest. The hotel is very nice and not inexpensive, and should have been able to resolve this situation better, either by getting the HVAC to work or moving us to another room. The front desk...