"3/5 - A mixed stay at Malmaison York The rooftop bar was the highlight of our visit — stylish atmosphere, great views, and genuinely excellent staff who were friendly, attentive, and made us feel welcome. Unfortunately, the reception experience fell short. We arrived with friends to check in, and despite two receptionists being available, we were ignored while a couple who arrived after us were served first. It set the wrong tone, and no information was offered about breakfast times or dining...

"Nice 5 am wake up by the Nulife contractors jet cleaning the hotel 5 floors below. Apparently a weekly occurrence and nothing can be done to stop it........though they are "sorry"..........would never book on a Thursday again ....shame as I visit for meetings on Thursdays."

"The roof terrace adjoining the restaurant is lovely."

"Victor on reception was excellent, attentive and couldn't help enough. Hotel is well situated and clean. Breakfast was very nice. We would stay here again"

"Staff very helpful. Few defects in the room, but the staff were very attentive and helpful with an early check in. Would recommend."

"The room was very clean"

"Superb. Nice clean room with river view. Staff were extremely helpful."

"Wonderful breakfast bar…..nice dinner menu. Very pleasant staff"