"3/5 - A mixed stay at Malmaison York The rooftop bar was the highlight of our visit — stylish atmosphere, great views, and genuinely excellent staff who were friendly, attentive, and made us feel welcome. Unfortunately, the reception experience fell short. We arrived with friends to check in, and despite two receptionists being available, we were ignored while a couple who arrived after us were served first. It set the wrong tone, and no information was offered about breakfast times or dining...

"Very pleasant stay…"

"The roof terrace adjoining the restaurant is lovely."

"Victor on reception was excellent, attentive and couldn't help enough. Hotel is well situated and clean. Breakfast was very nice. We would stay here again"

"Everything about our stay was perfect."

"The room was very clean"

"Polite staff, clean comfortable rooms, great location."

"Wonderful breakfast bar…..nice dinner menu. Very pleasant staff"