"3/5 - A mixed stay at Malmaison York The rooftop bar was the highlight of our visit — stylish atmosphere, great views, and genuinely excellent staff who were friendly, attentive, and made us feel welcome. Unfortunately, the reception experience fell short. We arrived with friends to check in, and despite two receptionists being available, we were ignored while a couple who arrived after us were served first. It set the wrong tone, and no information was offered about breakfast times or dining...

"Very eclectic look - old style - some might not like the dark tones of the painting on the walls or in the room, but very cozy. Loved the dressing gown and chilled water in the mini-bar that had no booze. Great selection of teas and coffee; there was a kettle and a Nespresso.. the cookies and chocolates were nice."

"The roof terrace adjoining the restaurant is lovely."

"Victor on reception was excellent, attentive and couldn't help enough. Hotel is well situated and clean. Breakfast was very nice. We would stay here again"

"Property is convenintly situated and well maintained. We were wondering if there was a shut off for the bathroom drying rack."

"The room was very clean"

"Superb. Nice clean room with river view. Staff were extremely helpful."

"Wonderful breakfast bar…..nice dinner menu. Very pleasant staff"