"3/5 - A mixed stay at Malmaison York The rooftop bar was the highlight of our visit — stylish atmosphere, great views, and genuinely excellent staff who were friendly, attentive, and made us feel welcome. Unfortunately, the reception experience fell short. We arrived with friends to check in, and despite two receptionists being available, we were ignored while a couple who arrived after us were served first. It set the wrong tone, and no information was offered about breakfast times or dining...

"Very pleasant stay…"

"The roof terrace adjoining the restaurant is lovely."

"Victor on reception was excellent, attentive and couldn't help enough. Hotel is well situated and clean. Breakfast was very nice. We would stay here again"

"I absolutely loved this gorgeous and unique hotel. The staff were so helpful - even bringing me a fan to the room and providing local shops for cashmere. The lighting in the room was moody and romantic. I sat in the bar for a glass of wine and wonderfully tasting crème brûlée. Highly recommend! When I’m back in Edinburgh - I will be staying here."

"The room was very clean"

"A very enjoyable stay with an outside and indoor drinking area conducive for relaxing, socializing and World Cup football."

"Wonderful breakfast bar…..nice dinner menu. Very pleasant staff"