"There wasn’t an elevator and we had many things to bring up to our room."

"The staff was amazing, but the room itself was very lacking. The room we originally got put in still had someone staying there, we opened the door and were greeted with a very unpleasant smell, as well as someone’s belongings. Thankfully for us, and that other person we did not see each other. So the gentleman tried to upgrade us, by giving us a room with a bigger bed, but the upgrade we got was really not what I’d call an upgrade. I hate to leave such a negative review, but the whole reason...