"Clean rooms, friendly staff. Nice and quiet area."

"Room was pathetic, so much noisy as you can hear people walking and talking passing by . Bathroom was terrible infrastructure. Also room carpet was horrendous and terrible smelling , room has that stink . All night there were noises from ceiling screeching sounds as if people are walking and dabbing the floor . Only thing it was good was the staff ! It wasn’t there fault anyway but were helpful in possible ways"

"The location was beautiful."

"The only thing that was acceptable about the Iris Hotel is that desk staff were polite. The carpets and other surfaces were visibly dirty. Looks like the hotel had not been cleaned in months perhaps years. The sheets on the beds appeared clean but were well used. There was mold growing in the shower and a crack in the sink. The windows were sealed shut and there were water stains on the ceiling. I had booked 4 nights at the Iris but 1 night was enough and on the morning of May 29 I checked out...

"Lovely old Victorian hotel - retains a lot of old world charm, but modernised for today. Attractive to an older clientele, many of whom were returners. Food was excellent, waiting staff were great and over all we had a good holiday."

"The staff was amazing special thanks to Cara. The spa was not to my taste so did not take use of this as not a pool you could swim in… Lovely pub 10 min away (the cross inn )"

"In general we were quite happy with our time at the hotel.We had no real complaints.The hotel was very convenient to the town centre."

"Room very clean new bathroom new shower very good good food staff very nice n helpfull"