"The floor was not cleaned at all . It left the bottoms of my feet black and the towels black . Shower glass wasn’t cleaned at all . Found hair on my bed sheets and pillows"

"Hotel was rundown, and when I got to my room, it was trash on the floor, mold, stains everywhere, and when I took the sheets off the bed to check for bedbugs, I found stains all over the sheets which looked to me like it was smeared fecal matter. It was unsanitary and disgusting. I went downstairs to talk with management and they were not there so I spoke with the front desk lady and she was unhelpful and I asked her about getting a refund and she said that the management won’t be giving a...