Find all hotels by Freetobook in Norley from SAR 245

"Beautiful property, but unfortunately the experience is let down by very poor customer service and a number of unexpected additional costs that you wouldn’t expect at this star rating. Check-in is consistently delayed often by over an hour and the compensation offered (typically a single £20 drinks voucher) feels inadequate given the inconvenience. Overall, while the hotel itself is visually impressive, the service and overall value do not justify the price."

"The rooms could do with a high to low dusting and maybe a deep clean in areas. The room did have everything we needed but it would have been nice to have a free bottle of water in the room. Check in was okay, kind of felt like the agent was only asking questions because he had to and he really didn’t seem interested in the answers, we also never got told that we needed to scan the key card to use the lift. The prices down in the bar are ridiculously over priced. "

"Yes lovely"

"Basic breakfast Was ok Room was clean and adequate Room service very good Outside lights on all night outside window Staff friendly and accommodating "

"Stay was ok. Breakfast average. Room quite small and a bit claustrophobic, had window open constantly but felt due to the outside cladding, no air could get in. No major issues with stay. "

"Very close to terminal 2 with easy access via the walkway. "

"Breakfast was excellent The workers were really friendly and really helpful"

"Wonderful hotel with great staff "

"GOOD SELECTION FOR BREAKFAST. A BIT SLOW ON THE SERVICE - HAD TO GO LOOKING FOR STAFF ON A FEW OCCASIONS AFTER WAITING FOR BUTTER, MORE TOAST, MORE JUICE. WOULD HAVE LIKED TO JUST REMAIN SEATED WITH A MUCH QUICKER RESPONSE FROM STAFF."