"Check-in was after 1:00 pm. We arrrived at 4:10 pm and had asked for a 1st floor room as I’m disabled. I was told 1st our room was NOT ready. Please wait. I said I’d take any room on 1st fl. We’ve just driven 9 hrs. After 15 minutes he returns. Hand me a key packet. That was it. I had to ASK where our room was, where the amenities were etc..you get the gist. Got to our room. Opened the door and it’s Mr impressed at all. The room seemed to NOT look like the photos on the website. THEY were...

"Room and bathroom were dirty. Cobwebs and diet everywhere in the room. Toilet seat was broken and the toilet needed cleaning. Repairs made to the room were very badly done. Dog constantly barked. Room doors do not shut properly so they have to be slammed. Slamming was heard during the whole stay. Staff are friendly and Continental breakfast was appreciated."

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