"Very nice hotel! Comfortable rooms that are very clean. The breakfast buffet and dinner buffet were excellent and well worth the add on fee. The onsen is nice but a bit small and they should leave the onsen open till 10 am in the morning so you can get breaky they take a last soak before 11 am checkout. Stayed in summer so the rates were very reasonable. They had construction going but the improved rooms were fantastic. There is a ski field right next door and you can ski right up to the hotel and they have ski lockers. If I skied I’d stay there. It is out of the way so you need a car, there is a bus but I highly suggest wheels. Overall very happy with my three nights there fishing the local rivers."
"Clean, friendly staff, easy check in, and overall pleasant! Note that breakfast is not available in the summer, which we learned when we arrived. Also, the beds are very springy and uncomfortable. We were super tired so slept fine anyways, but definitely consider if it’s important to you! Overall an easy and cheap stay."
"LOVED the private outdoor hot tub (露天風呂). Room was spacious and clean. We slept with the windows open to hear the running river. And the public bath was also quite nice. The food was a little pricey for the quality. But everything else was exceptional. "
"Hotel staff were accommodating, friendly, and knowledgeable. Easy vannservis in call for mountain any time from 8:30am-11am and 3-5pm daily - just a WhatsApp text and 10 minute drive away "
Higashiyama Niseko Village, a Ritz-Carlton Reserve
8/10 Good
"From my suite and bathtub, I had a stunning mountain view. The room was beautiful, clean and comfortable. The staff were cordial and polite. Although, I do wish the staff showed more Japanese culture customer service toward information and concierge services. Being at a Ritz Carlton Reserve hotel, I think the sophistication and quality of the onsen, gym, spa and in-house skiwear boutique weren't up to par. Those areas felt like I was at a Marriott hotel instead of a Ritz Carlton Reserve."