"We love staying here"

"I booked 2 rooms for 3 nights and I couldn't even stay. It is not wheelchair accessible, there is no jacuzzi to shut the bathroom door you had to stand in bathtub didn't matter as there was a hole in the door. Wheelchair wouldn't even fit into room. Smelly dirty carpet dark gringy rooms. Checked out right after I checked in accepted the penalty for early check out. Was told id recieve a refund for the last to days on both rooms but the mgr. And owner decided they would keep it all. I do not...