"Nice people at the front desk."

"We reserved a king size bed 4 months ago. When we checked in, they didn't have one. They offered 2 queens for the same price. Four months should have been enough time to let us know they didn't have what we reserved. The carpets in the public areas needed vacuuming and/or a good cleaning. The bases of the lamps in the room were dirty. There was no clock. The tv and remote were confusing. Staff were friendly."