"The room was fine but not great. The overall experience, mediocre. Nobody answered the phone number listed at the airport shuttle pickup. Had to find an alternative number online. We requested an 8:30 shuttle the next morning. Left the room at 8:20, waited for the elevator for 5 minutes, and got to the front desk to find the shuttle had already left by the time we checked out. When we mentioned "but we booked the 8:30 shuttle" we were told "well, it's 8:31 now so... next shuttle is 9:00" It's a...