2/10 Terrible
Chenxin
Traveled with family
22 Jum. I, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Long story short, they do not care about their guests experience at all.
The worst hotel I’ve ever stayed. 1. No bottle water in the room, if you wanna buy one from the hotel, 7 dollars charged. 2. Extra fee for just storing the luggages in the hotel. With that being said, the check in time is 4pm while the check off time is 11am. To the hotel manager— You should at LEAST store guests luggages for 5 hours from 11 to 4.
The lobby is ALWAYS crowded with people waiting for available rooms, but the staff will never upgrade your room to accommodate the situation.
You pay more than $850 for two nights in a basic hotel like this. The service is so basic and the staffs are not welcoming. They ask everyone to wait for hours to get their rooms.
The location is not as good. It’s located in the financial district with really limited food options compared to midtown. You basically have to take the subway to get to the midtown for heading to anywhere else.
On the contrary, the hotels I’ve stayed near time square is Much Cheaper than this one with the same size beds but better service and location. Any hotel except this one will provide free baggage storage and they put bottle water in your room everyday.
Chenxin
Stayed 2 nights in May 2024