Find all hotels by Independent in New Russia, NY

"Hot tub was great. Room was clean and very comfortable. "

"Very clean and nice location, however needs more soundproofing. Had someone walking around above me until one in the morning and I could hear it clearly."

"No complaints about service because I didn’t require any besides once weekly housekeeping but the rooms are just bare minimum. I stayed in 2 different rooms and both had super thin windows where you could hear everything outside. My main complaint is about the queen size room. The shower was just a curtain to pull across so water got on the floor, barely enough room to turn around and no shelving to put anything in the shower. The walls and baseboards were dirty and there was no where to sit and eat. No table at all besides the cubbies for clothing storage so I had to stand at that to eat. There was also no storage area in the bathroom at all - sink barely had room to set a makeup bag. Finally, there was some sort of private event that happened at the bar one night (people were dressed very nicely) which is fine, but there was no communication to the other guests. So I felt embarrassed when I came down the stairs in my pajamas and had to walk through these people all dressed in suits. "

"Great experience clean self check in was tough when code did not work in door no staff on property we had to get to come and bring physical key but she was pleasant and stay was very nice "

"Clean, good location"

"The property, staff and cleanliness were all great. The breakfast was weak. Pretty much gas station pastries. They'd be better off not saying they do it at all. "

"The staff was outstanding, at the registration desk, at the Bevy restaurant for breakfast, and at the Brown Swan for dinner. We will be going back for sure."

"Haha! My review?! All good at check in. Once in the room, you can see that there is a space between the front door itself and the door frame. The wallpaper is peeling off the wall in the bathroom and the back window doesn’t lock. As I settle for the night, I realize that it’s getting cold and try to set up the heater only to realize the little heater under the bathroom counter is the only one working which is not enough for the room. Went to tell the front desk, the lady came to the room, went to check the fuses, couldn’t figure out what was wrong, called a handyman, he arrived in a timely manner, checked the outlet and noticed something had burnt in it. He replaced the outlet, but it didn’t fixed the problem. I asked for portable heater, the handyman brought two but only one worked. He ended up leaving it was past 10:30pm. By then, the bathroom heater was no longer working… So I slept with my winter jacket and Sorel boots on. Earlier, the lady at the front desk suggested I move in another motel across the street but it was already late at night and I think it was odd that they still had room available across the street, in a motel (Carriage House Motor Inn… that you can’t book online) during a sold out weekend in LP. I asked for a compensation for the disruption and lack of heating, they said the manager was difficult about this and at check out, I was told I have to contact Expedia directly."

"The bathroom doors are sliders providing no privacy. Parking lots were a mess after snow. Only one person clearing the lot. No maid service. Coffee maker in room broken and never sent replacement after requested. Phone also broken in room. Way overpriced for what you get."