Find all hotels by Independent in New Milford, CT

"Clean"

"Staff was great and very friendly "

"I put a note in my RSVP that I would arrive early and need to check in to get ready for a party we had at 2pm. At check in we waiting about 15 min until the one employee showed up to check us in. We were really annoyed at this point but he checked us in and gave us keys right away, well before check in time. I appreciated that and for this reason our stay was great!"

"Average place to stay. Clean & quiet room on 1st floor. Staff at morning breakfast were very friendly & helpful. "

"Breakfast could be better they used to have a waffle maker and the coffee wasn't good but the rest was ok sheets didn't fit the bed but room was clean staff were nice and helpful "

"I was pleasantly surprised when I checked out and the staff member asked how the concert was. It took me a minute to realize when I checked in, I was asked what brought me there and realized he noted it in the computer. The personal touch was very nice "

"I chose this business for a short stay based on previous reviews. I am not sure what people considered clean, but that was not what I found. The floors were dirty, and most of the surfaces in the room appeared to be cleaned with dirty rags. The sheets and pillows had burns and spots on them. The refrigerator was dirty. I asked for a room change, but I found the exact same issues in the second room. I took photos but the camera did not highlight the problems. I was promised a refund (pending), and I booked another hotel. "

"I think this hotel's focus is more on events planned in their event spaces than on the actual guests that are staying in the rooms on the property. We called the restaurant onsite to ask questions/request room service but they hung up the phone on us twice. Requested the free shuttle service to the train station 5 minutes away and the staff responded as if they had no idea what I was talking about. Free shuttle available is listed as part of their amenities both on their website and on their listing on Expedia. They did eventually, begrudgingly offer to arrange a shuttle for us but since we were not guaranteed a return shuttle on the way back to the hotel we decided not to take them up on their offer. The room was clean. The breakfast buffet was minimal. The location was good, safe and suited our needs."

"Great location "