"We had a great time, unforunately we came during a fluke of poor weather but still made the most of it. Staff were amazing and kind, they remembered my daughters name alot. We didnt use nanny or kids club but can tell they are grest with kiddos. We used kids club facilities but stayed with her during poor weather. Toba bar and grill has a STAR staff member Kinny. She was absolutely wonderful and showed so much generosity and kindness to my little one. She always looked after us and went above...
"This was a great budget option for our family attending a wedding at the Shangri-La across the road. The resort itself definitely needs some work but the effort the staff puts in definitely makes up for any inconveniences. The rooms are large and clean, showers were good. We had rain during our stay and the tiles became extremely slippery. Also, not on a beach but with two pools it was adequate. Katalina was an absolute delight and went above and beyond for our family, which was very much...
"I have to preface this review with the fact it was awful weather - not their fault but they need to do better with proper rainy day activities
We are DINKs in our early 50s. We chose the Shangrila because of the adults only section - the Reef Wing. Don’t. Unless you are travelling with kids, don’t come here. The Reef wing is on the windy side of the island so the pool was virtually unusable even on the one nice day we got. The ‘adults only’ beach is on the horse trekking path so you are...