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Horrific hotel experience, couldn’t stay due to a personal emergency, the hotel decided to keep all of the money despite us encountering a personal tragedy and not actually being able to stay, no compassion, robotic Inhuman response to a guests at a personally sad time. The hotel itself also is not desirable, dirty, stained furniture. The river view room, neglects to mention that you can see the river but the view predominately is of the coach and car park, the room is above a food court so the smell if you choose to use the balcony is overbearing and festering, if you suffer from asthma or breathing difficulties this Could be a problem. Tourist trap with no care for guests. "
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