"The experience-to-cost was excellent!"

"1- Our rooms 363 and 364 had bed bugs. We could not explain why we were itching like crazy until we saw marks from bed bugs all over our bodies . This ruined our vacation. 2- We traveled with service dog and notified hotel when booked . After we checked in no one mentioned anything to us for 2 days , then we got a phone call to come and speak to a manager. First , manager accused us that our dog is not a service dog. This was offensive to us and our dog who was trained by a certified K9 trainer...