"They didn’t give me clean towels and I saw a cockroach in my room."

"This was the best hotel we have stayed in Naples. The front desk staff was great especially Nya and Jessica. The breakfast was by far the best I have had. The ladies that took care of the breakfast were so nice and sweet and stayed on top of everything. I believe that one was named Maria she was so sweet. The room was very spacious with its own balcony and the girls that cleaned the rooms were great. Overall my wife and I loved the hotel, staff and I would highly recommend this hotel. Also the...