"I took the taxi so I couldn’t say about the free shuttle, but the onsen was perfect that I would return again. The sushi in the Hakone dining buffet was fresh. The unlimited amount of alcohol in the buffet surprised me. The Mountain View from the private bath and the 6th floor open air bath were so pretty. The staff was cordial too. The room was so nice that I didn’t feel like going outside for my stay. There’s an underpass within the hotel that takes you to morinoyu and the kowaiken water park for the family. I would definitely go again soon and recommend it for people experiencing an onsen for the first time."