"The staff were courteous and extremely helpful. The food was very good. I would have liked some more authentic Kenya options available. Fruit was extremely fresh. I enjoyed my stay and would recommend this hotel."
"I have traveled to eighty countries over the course of my adult life, and the staff at the Fairmont Norfolk Hotel - top to bottom - is the most exceptional group I have ever encountered. They are competent, responsive and above all friendly. Every single member of the staff greeted us when we encountered them, and they accommodated all of our requests."
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