"The hotel was beautiful, The room with futon were big and nice. The onsen was nice. The staff was nice, initially, untill they lied to us by telling us they would send our luggage to our next hotel, and it would get there late the same day. It didn't. When I asked they said the person in charge of that wasn't there, that it was normal to take up ton2-3 days (which is probably true, but they should have told us so we could have made an informed decision) we ended up in a different city with no clothes pijamas, toiletries, etc for a day and a half) they did not offer any compensation"
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