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"Staff was very friendly and helpful. "

"The staff were very courteous and accommodating."

"Amazing views of the mountains, a shuttle to the city center for convenience, and very courteous, helpful staff who make your stay pleasant."

"Beautiful hotel, room was spacious and great views across the valley. We arrived early and they got us into our room within 45mins which we appreciated. The dining staff were not so good, we asked for a table and was told they would call our room once a table was free, we waited 1hr 30mins with no call, we went back to find lots of empty tables with used plates, no attempt was made to clear them the rest of the time we were at the restaurant. When we asked for the dessert menu we were refused service due to the time. Overall i would stay again but eat in the town."

"5 stars!!! Stunning hotel all around. Service and staff are amazing. "

"I always stay at the Sapa Square hotel formally known as BB hotel. It is the best location and best staff of any hotel in Sapa."

"We stayed 3 night and had a wonderful time Ordered Lady Hill Hamburger for lunch and it was delicious .Thank you all the staff for your services"

"The experience was great 5 minute walk from the city centre super friendly staff great service the room it’s self was beautiful very clean and and amenities over one of my best hotel experiences and the best view to wake up to "

"The view alone will take your breath away!"