Absolute scam!! Despite numerous messages supposedly containing the room’s door code, this was not provided until after arrival, which delayed check-in. They spam messages saying your “application” had failed and to send pics of your drivers license, credit card, selfies, etc. and will STILL send messages claiming it failed AFTER you call and they say its approved. As for the room, it is in a COMPLETELY DIFFERENT BUILDING than the address given, had live and dead roaches, a ceiling vent in the bathroom was falling, and an entire electrical wall outlet laying on the floor RIGHT UNDER an obvious water damage spot on the ceiling. Good luck getting ahold of them after-hours, they wont respond until you’ve spent an hour with VRBO support also calling them repeatedly. Despite the unit being not only unclean, but DANGEROUS, they will refuse to give you a refund, which VRBO cannot help with because you HAVE to pay on their third party website! All communications and responses to reviews are answered by ChatGPT or another AI bot, not a person. The unit is managed by Big Fish Rentals, so avoid them at ALL costs.