"Clean room"

"Clean room, comfy bed, super close to Nagano station, courteous staff, breakfast at hotel was Japaneese style and very good, 7-11 by hotel."

"Great stay! Good location!"

"とてもおしゃれです！ 一度泊まって見たかった施設でしたので大変満足です。 うるおいの湯など24時間でどこかの温泉に入れるので、相当コスバが良いです。"

"スタッフの対応"

"The breakfast was wonderful. Something for everyone. Also the daily outdoor winter lunch was very good too. One night we had the Chef’s dinner and it really was excellent. No point arriving before your room is ready because there is literally nothing to do, even though the room may be ready, you can’t have it till 3pm. "

"The house is welcoming and Saiko the manager is the most adorable person, she’s been super kind and helpful to us, helping us with the ski rental, the taxis,… "

"Really enjoyed the indoor and outdoor onsen experience, the outdoor onsen being a huge highlight as it was snowing outside at the time. The room was really spacious and very comfortable"