"Clean room"

"Fabulous hotel! My only complaint is there were no drawers—just two shelves in one of the closets. This seems to be a general trend in hotels. Maybe bureaus are considered old-fashioned? Other than that small quibble the place was wonderful. We had a fifth floor castle view room with a (very comfortable) bed. Staff, pool, breakfast all excellent."

"It was just one problem after another. Fan wouldnt work, phone wouldnt work, heater wouldnt shut off and was cooking us out, the duvet cover zipper was broken and flapping out. The staff was really great and were trying. We had an issue they attempted to solve it. Even offering to move rooms on last night, which was more trouble than it was worth as we were leaving very early in the morning. We had 2 days there and both days gave issues. Made only more frustrating by the cost of the...