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"Customer service was a little lacking in the mornings over the weekend. Asked for waters on the morning of the second day and they stated I needed to buy them and it was only free when checking in. Asked for a noon checkout on Sunday and was told they dont offer late checkouts anymore. Amentities within the room are basic. Small/rough towels and single ply toilet paper. Underwelming considering the price. Room was clean and quiet, so if you aren't looking for much more than that youre good...

"Great stay"

"Another great stay. We had one day only with issues with Room service, but the manager was very professional and resolved it right away. We will return!"

"Bed was very uncomfortable. All the breakfast stuff was cleared long before it was supposed to. We had to eat at a restaurant. Lobby and hallways were hot and humid, the air felt very stagnant. Two of us checked in but they gave us one cold bottle of water."

"Loved everything about Hotel Nickel Plate. I will be back."

"My husband, myself and my dog stayed the hotel on July 16, 2026. We booked this hotel because we were interested in trying a Michelin Key Hotel. The hotel, staff and location surpassed our expectations and they took the extra steps to make our stay enjoyable. We would like to thank the front desk for bringing up extra amenities for our dog and the valet who had our car cooling at the front of the hotel at check out because they remembered what time we said that were were leaving that day. I...

"Great spot for one night. Clean rooms. Took a minute to get the tv to work. Great little bar"

"The hotel and our room were clean and beautiful. Staff were very professional and helpful. They had a free hot food bar from 5pm-7:30pm that looked very good. (We had already made plans with our son to eat dinner out so didn’t take advantage of the hot bar.) The breakfast bar was good also. It was quiet during the night. No issues with noise from hallway or outside. Beds were quite comfortable. This hotel is just 5 minutes from the Ascension/St. Vincent Heart Center. So a perfect place to stay...

"Amazing B&B!! Excellent in every way!"

"stain in front of the elevator"

"Clean room. Great staff. Quite."

"This hotel was beyond amazing! Front desk staffers Michelle and Arman were the nicest and most helpful hotel staff I have ever met! They were polite, helpful, and always smiling! They were super nice to my little guy who is a definite handful! The rooms were great and we had a Deluxe Queen and the extra space in the room was amazing!! Would definitely stay here again if in the area! Tell Michelle and Arman we said amazing job!"

"Stay was great no complaints"

"Great"

"Convenience and cleanliness"

"Rooms have sensors that charge you for “vaping” that did not occur"