"Such a great resort and location"

"Check in process was not a pleasant experience, staff were not welcoming, no welcoming statement what so ever was said. I personally will never book in this hotel again. "

"It was great stay especially the highlight was one of the staffs 平山 spoke excellent Mandarin as well as Shanghai dialect. It made us feel very welcoming. Well done, 平山 san！"

"Excellent property with excellent services and staff."

"Lovely hotel with huge view rooms by Tokyo standards. Amazing gardens. Great value."

"古いので仕方ないのかもしれませんが、シャワーは混合栓であって欲しかったです。"