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"The hotel had multiple onsen each of different style. Very enjoyable. The view from the room faced forestry, which would be beautiful in autumn when the leaves turned red. The sound on rushing water from the rapids nearby gave a soothing feeling. The service staff coordination was great too, when you arrive or checked out, they will ask for your name or room number, then inform recep or the car assistant to prepare your keys. Things which were not great 1/ food at the buffet was often cold or like warm,other than soup. 2/ would have been nicer if it were kaiseki"

"Excellent service, staff is very knowledgeable for restaurants and things to do nearby. We send email to ask about tea experience and fruit picking experience and they reply with detailed information. Room is spotless and there is self-service laundry and free coffee and a little pantry where you can sort yourself breakfast with the shop next to the hotel where they sell local products every day. Highly recommend!"

"This place is truly amazing. Food is shockingly good and the accommodations are first rate."

"This place was amazing! The staff were very friendly and welcoming and the manager said hello to everyone at breakfast. The food was overwhelming in a good way. The room was beautiful with a fish pond outside the porch. "

"I love the traditional tatami rooms here. The ‘Bekkan’ is an annex and based in an older building that is charmingly done. It has its own baths, but you have access to the bigger and outdoor baths at the main building a block away. We hadn’t ticked the dinner box when reserving. Dining options in this town may be somewhat limited as most onsen inns serve meals inside. The restaurants fill up. We ordered the dinner when we arrived. It is a bit pricey, but is a all you can eat buffet with Japanese, Chinese and som western options. The drinks are included as well. The rooms were authentic and the baths excellent. This whole town is duper charming and fun to explore. "

"What a great experience! Beautiful grounds, friendly staff, and delicious food. The cats theme is charming and we loved being able to spend time with them. It was nice having a private onsen and since there are limited guests, we didn’t have to reserve and were able to bathe whenever we asked. I recommend staying more than one night, and wish the trip were longer. Thank you for the beautiful stay! "

"This is the nicest hotel I have ever stayed in while in Japan. Every floor has a different layout and the rooms themselves are like small houses. Everything is spacious, and ease to get around. Plus, the onsens are AMAZING. I almost fell asleep while using one. Most of the staff doesn't speak English, so either practice your Japanese or bring a translator with you. "

"Excellent customer service "

"Staff was friendly and provided outstanding hospitality "