"Room not clean dirty floors not sure when the last time they were actually mopped ?"

"Very difficult getting luggage up awkward stairs for our room. Pay to book ground level. We were unlucky as had a view of a roof, carports and then a stormwater drain out the back. Other rooms looking over the pool looked awesome😳"

"Hotel was a great location and great to have secure parking and good service. Felt facilities were a little tired and didn't quite meet expectations based on photos online."

"The only bright spot about the Mantra Heritage is the location, central to the main town. The biggest gripe I have is that this hotel does not service the rooms unless you have stayed 8 days, I think that is disgusting and explains why everything looks dirty and tired. You do not know about this until after you check in, and receive their instruction sheet. They need to really look at their model of business because it is really poor for a customer service operation. The Mantra Heritage is a...

"Everything clean, spacious room but was filled with a lot of ornaments. Umsure why I was put in an accessiblity room - as a tall person low set facilities not comfortable "