"The property had a lot of families with kids, which made it quite loud throughout our stay. On the first night, we had a serious issue in our room—the bathroom door locked automatically and we were unable to access it until maintenance arrived the next morning. When we called the front desk, they did not seem surprised and suggested using a paper clip to unlock the door, which did not work. We ultimately had to wait until maintenance arrived, which was both unsafe and extremely inconvenient.
With the resort being so family-friendly, the door locking issue was especially concerning. We weren’t traveling with kids, but it was unsettling to think about how serious this could have been for families with young children.
Additionally, the room was advertised as having a fireplace, but it did not work at all. The balcony was also much smaller than expected. The hotel itself was fine overall, but for the price, it didn’t feel like a great value. Overall, the experience did not match what was advertised."