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"The room was really nice and comfortable. Clean and easy to come and go from. The team at the front desk are really helpful too! There are bikes you can use for the day to ride around the city or lake and adds some fun to the trip."

"Friendly service at checkin. Very informative and helpful. Room attendants were happy and accommodating as well. The attached restaurant offered delicious italian cuisine. The hotel was in a great location; off the main road and close to old town and the train station. We will choose this location again on our next Lucerne trip. "

"It's a cool and modern property. The location is great, since it is close to town center (walkable) and the hotel is practically built into a shopping mall. There are stores and restaurants. There are meeting facilities. And public transportation stops outside the front entrance. The vibe and deco is cool. The only thing that is a little odd is the view from your room, because it seems it pretty much does not matter where your room is, you are always looking into a dark alleyway or a wall. But that comes with the setting in central Zurich. It's nice that the hotel has parking, which is always a benefit in a place like Zurich. The parking right below the hotel is limited, but if they run out of spots, you can park in the garage under the shopping center. That's a short(ish) walk, but it is OK."

"Well located; friendly staff"

"This is a delightful boutique hotel. The front desk staff couldn’t be more welcoming, helpful, and seemed truly happy to have us as a customer. The room was a decent size for 2 adults with 3 bags. The windows opened fully to allow fresh Swiss air to circulate. We love the metal blackout blinds that also help with noise reduction. The king size bed was quite comfortable, plenty of pillows, and the typical fluffy duvets. There’s nice little touches that few hotels we’ve used in 6 weeks traveling in Germany, Czech Republic, Poland, Austria, and Italy. In the lobby, there’s fruit, cold water, and flavored candies. The room’s small refrigerator is stocked with complimentary bottled water, Coke and Coke Zero, and fruit juices. The hotel provides passes for free ground transportation during our stay. And the air conditioning worked very good, a necessity in a June heat wave. Bathroom had nice toiletries one of the best showers we’ve experienced during our 6 week trip. The hotel is less than a 10 minute flat walk to the Lucerne train station and main bus center. In addition to the onsite restaurant, there are so many food choices within just a few minutes walk. Old town (Aldstat) and historical sites are a little farther walk, about 15-20 minutes. Though there are dozens of hotel choices, we’d prefer Cascada Boutique Hotel over all others."

"Friendly, courteous, helpful staff. Changed the pressure in my bed and brought me an extra pillow to help me recover from my flight. They went out of their way to ensure my comfort. Severs at breakfast were also courteous and helpful. Food at. Breakfast was very solid, good, and reliable. Bathroom was clean and well designed. I liked that I could have a tub. I appreciated that there was both a desk chair and sitting chair. Climate control worked well. "

"Our stay here was virtually perfect. The hotel has all the right amenities and then some. There is something incredibly comfortable in the room which makes it one of the best stays we've ever had in Europe as a whole. Pros: - historic but very well renovated - great AC - perfect location - lake views are incredible - staff is great - daily chocolate treats were a unique surprise - incredible bathroom (private toilet, double sink, great water flow, waterfall shower, great quality shampoo/conditioner/soap) - international outlet adapter, USB c outlets by the bed - perfect blackout shades - perfectly quiet rooms, especially with the windows closed - awesome historical artifacts in the room Cons: - it was a shame that our reservation didn't include breakfast. Maybe it was related to Expedia itself though since it seems strange that such an expensive hotel wouldn't have that by default. "

"Excellent location, friendly staff, and clean rooms. Breakfast included is a big plus, and the quality is not compromised! It’s way above most complimentary breakfast places."

"5 min away from the old town; clean and a relatively spacious room, great view from the roof top bar. The shower might be difficult to get in or get out of. Small elevators, but I think that is typical in Swiss hotels. Overall, we enjoyed our stay at this hotel. "