"A lovely hotel in the centre of Cartagena! The staff were really helpful and friendly especially the chap on the desk who encouraged me to use my Spanish and answered me slowly to help me understand. Would definitely go back it's a lovely area full of history and lots of lovely bars and restaurants."
"Excellent location, beautiful property, and affordable. Would like to come back but management communication tools must be used more effectively.
Poor communication with reception caused duress and stress during our travel delay, as there was no way to determine if they could hold our room if we checked in late or a day later.
I contacted them four times through the Expedia app weeks and days before arriving, and they did not respond at all.
Three phone calls to reception went unreturned,...